To Our Valued Customers,
We consider you as part of the JINS family, everyone’s health and safety is our utmost top priority. After careful consideration of the evolving Coronavirus (COVID-19) situation, we’ve decided to temporarily close all of our stores. SF Union Square and Westfield Valley Fair, effective Tuesday, March 17th until further notice. All LA stores, effective Wednesday, March 18th.
Due to our closing, your in store order will be delayed more than usual. We will contact you once we reopen and have your order ready to be shipped or picked up. For those who have already picked up their glasses, our 30 Day return/exchange policy will be extended until we reopen again.
We continue to remain open online at jins.com, with our customer support here to help you. You could also purchase our glasses online, including prescription glasses and sunglasses, with the ease of free shipping and returns.
It’s during these challenging times that we remain loyal in our mission to not only help you see the world better, but to also make the world a better place to see. We hope we can help ease this situation as much as possible together.
If you have any questions, feel free to contact our customer service team:
Call us at: 1-800-960-6040
Monday to Friday 9am-4pm PT
Email us at: https://www.jins.com/us/help-center/