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ORDER STATUS

How long will my online order take?

SPECIAL ORDERS

Special orders may take about 2 weeks after prescription verification is completed.

What are special orders?

  • JINS SCREEN Pro, JINS SCREEN Night, tinted, progressive, photochromic, and polarized lenses
  • JINS SCREEN with high prescription
  • Standard clear lenses with high prescription
  • Contact our Customer Support if you want to find out if your order will be special or not.
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Waiting for Prescription or RX verification (Up to 1  Business Day*)

*You will skip this status if you select Non-prescription lenses OR you are a returning customer and already have a valid prescription saved in your account.

If you chose “email prescription later”, please email us as soon as possible so that we can get started with your order!

If you have uploaded your prescription or chose “have JINS call your doctor”, we will work on verifying your prescription. We may contact you regarding insufficient or invalid information.

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Pending Processing (Up to 1 Business Days)

Now your order is awaiting “Special Order” (Waiting for Lenses).

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Waiting for lens (5 – 10 Business Days)

Your lenses have been special-ordered. Special lenses may take up to 10 business days for us to receive from our lens vendor.

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Processing (Up to 4 Business Days)

Once your frame and lenses are set, we will start manufacturing process in our lab.

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Complete

When completed, your new JINS glasses will be shipped to you. It may take 1 – 3 days in transit depending on your location.

If you decided to pickup in store, you will see “In Transit to Store” and then “Ready for Pickup” status. Store staff will also call you when it is ready for pickup.

In-stock Orders

In-stock Orders may take up to a week after the prescription verification is completed.

What are in-stock orders?

  • Non-prescription clear lenses (Plano)
  • Single-vision clear lenses with mild prescription
  • JINS SCREEN lenses with mild prescription
  • Non-prescription JINS SCREEN lenses
  • Orders that are not classified as “Special Orders” or “Sunglasses”
a graphial representation of prescription documents

Waiting for Prescription or RX verification (Up to 1  Business Day*)

*You will skip this status if you select Non-prescription lenses OR you are a returning customer and already have a valid prescription saved in your account.

If you chose “email prescription later”, please email us as soon as possible so that we can get started with your order!

If you have uploaded your prescription or chose “have JINS call your doctor”, we will work on verifying your prescription. We may contact you regarding insufficient or invalid information.

a graphial representation of an hourglass

Pending Processing (Up to 1 Business Days)

Now your order is awaiting “Special Order” (Waiting for Lenses).

a graphical representation of manufacturing glasses

Processing (Up to 3 Business Days)

Once your frame and lenses are set, we will start manufacturing process in our lab.

a graphical representation of a completed pair of glasses

Complete

When completed, your new JINS glasses will be shipped to you. It may take 1 – 3 days in transit depending on your location.

If you decided to pickup in store, you will see “In Transit to Store” and then “Ready for Pickup” status. Store staff will also call you when it is ready for pickup.

Sunglasses

Sunglasses may take up to 3 business days until completion.

What are Sunglasses?

  • Non-optical frames that are already made.
  • If you ordered an optical frame with sunglasses lenses option, please refer to Special Orders.
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Pending Processing (Up to 1 Business Days)

Your order is now awaiting "Processing".

a graphical representation of manufacturing glasses

Processing (Up to 2 Business Days)

We’re working on your order. Your sunglasses will be shipped out shortly.

a graphical representation of sunglasses

Complete

When completed, your new JINS glasses will be shipped to you. It may take 1 – 3 days in transit depending on your location.

If you decided to pickup in store, you will see “In Transit to Store” and then “Ready for Pickup” status. Store staff will also call you when it is ready for pickup.

*Please note that it may take extra processing time during holiday seasons or due to irregular cases with the manufacturer, delay with the carrier, natural disasters, and other unforeseeable circumstances.

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