Updated July 15, 2020

To Our Valued Customers,

We consider you as part of the JINS family, everyone’s health and safety is our utmost top priority. After careful consideration of the evolving Coronavirus (COVID-19) situation and in accordance with orders released by government officials, all of our stores in Los Angeles County and Santa Clara County will be temporarily closed. Our store at Westfield Santa Anita in Arcadia: effective Monday, July 13th, until further notice. Our store at Westfield Fashion Square in Sherman Oaks: effective Tuesday, July 14th. Our store at Simon Del Amo Fashion Center in Torrance: effective Wednesday, July 15th. Our stores at Westfield Valley Fair in Santa Clara (by appointment only) and Union Square in San Francisco will remain open (please stay tuned here however for any changes).

Due to our closing, your in-store order will be delayed more than usual. We will contact you once we reopen and have your order ready to be shipped or picked up. For those who have already picked up their glasses, our 30-Day return/exchange policy will be extended until we reopen again.

For those who have placed an appointment with us previously at our stores for Westfield Santa Anita, Westfield Fashion Square, Simon Del Amo Fashion Center, via our online booking system, please check for a mobile text message from our team about an important status update.

We continue to remain open at all our Bay Area stores, and online at jins.com, with our customer support here to help you. You could also purchase glasses online, including prescription glasses and sunglasses, with the ease of free shipping and 30-day returns.

It’s during these challenging times that we remain loyal in our mission to not only help you see the world better, but to also make the world a better place to see. We hope we can help ease this situation as much as possible together.

If you have any questions, feel free to contact our Customer Service Team*:

Call us at: 1-800-960-6040 (Mon-Fri 9am-4pm PT)
Live Chat Support available 24/7

Email us at: https://www.jins.com/us/help-center

*Our teams are working hard to provide service to our customers during this critical time. You may experience long wait times or delayed responses when contacting us. We recommend browsing our FAQs to find answers faster. We appreciate your business, patience and understanding during this global crisis.



New Special Store Hours*

JINS Union Square

Monday - Saturday 10:00am - 6:00pm
Sunday 12:00pm - 6:00pm

JINS Valley Fair: Entry is by appointment only.

Monday - Saturday 11:00am - 7:00pm
Sunday 12:00pm - 6:00pm

JINS Fashion Square, JINS Santa Anita, and JINS Del Amo stores are temporarily closed.

*Hours are subject to change based on COVID-19 measures.

New Safety Procedures

We want to make sure your store experience is as safe and enjoyable as possible. Your health and safety is our number one priority.

At Our Store Locations:

  •  illustration of surgical mask

    Our employees are required to wear masks at all times.

  • illustration of washing hands

    Our employees are required to sanitize their hands after every adjustment.

  • illustrative representation of cleaning at a timely manner

    Our stores are cleaned and disinfected before, during and after work.

  • illustration of disinfecting frames

    After every try on and service, the glasses and counters are to be sanitized.

  • illustrative representation of social distancing: 6ft

    Social distancing is observed when with co-workers and when assisting customers.

To Our Valued Customer

  • Clock icon

    Entry by Appointment* Only. There will be a waiting time, we're limiting the number of customers inside the store at a time.

  • illustration of a surgical mask

    Please wear a mask while inside the store at all times.

  • illustration of a glasses frame in a tray

    Please place all eyewear that you have worn in the tray provided.

  • illustrative representation of social distancing: 6ft

    Please keep a safe distance of 6 ft. from other customers.

  • cleaning bottle icon

    Please allow our staff to offer sanitization and to assist you in trying on our products.

  • credit card icon

    Customers are encouraged to use cashless transactions for their purchases.

*Appointment to secure your spot is preferred, or walk-ins welcome if available. Please check each store location page for further details here).